Frequently Asked Questions
What is the difference between an emotional support animal and a service dog?
Service dogs are trained to perform disability-related tasks. Emotional support animals provide comfort support, but they are not task-trained under the same standards.
Does registration itself make my dog an official service dog?
No. Training and handler compliance determine service-dog readiness. Registration helps with documentation, updates, and emergency contact workflows.
How can someone contact me if my dog’s tag is found?
The finder can use ID Lookup and submit a contact request. Our team routes that message to the handler or emergency contact on file.
Where do I go for account or order support?
Use the Support page for account changes, order updates, and operational questions.